The entire product range of prostargoalkeeping.eu meets the highest standards of quality and reliability. According to the law, you are entitled to a good product. The law states that a product must be ‘sound’. This means that you should be able to use the product in a normal way for a certain period of time. prostargoalkeeping.eu applies the legal guarantee period of 24 months. This warranty covers manufacturing defects and cannot be invoked in case of premature wear and tear. In the unlikely event that the product, under normal use, shows defects within the warranty period, it will be repaired free of charge. This can be a case of replacement or repair at the discretion of prostargoalkeeping.eu and the manufacturer.
Prostargoalkeeping.eu does everything to help you, the customer, in the right way. Almost all products are assembled by human hands, which means that problems can arise in a short period of time.
In case of an unfounded complaint, the costs incurred are for the account of the client.
If a complaint is justified, prostargoalkeeping.eu decides whether the product will be (partially) repaired or (partially) replaced or (partially) credited.
All complaints can be reported at firstname.lastname@example.org. We ask you to follow the following instructions in order to have your complaint solved as soon as possible:
- The e-mail must at least contain the name/the order number/the explanation of the complaint.
- Send a (detailed) picture of the complaint.
We will contact you as soon as possible to give you further instructions.